Website terms & conditions

Information and enquiries

The website introduces Helen’s services, portfolio and current ways to make contact. Sending an enquiry or choosing a free consultation does not reserve a shoot date. An individually quoted commission begins when Helen and the client agree the scope, price, date and applicable service terms.

Fixed-price packages use the price and inclusions shown on their booking page. Other commissions, travel and additional requirements are agreed with Helen before confirmation.

Package purchases and free bookings

Where a purchase button is available, Cal.com takes payment through Stripe for the full published package and reserves a complimentary 30-minute Google Meet planning call. The actual photo shoot or workshop date, location and delivery are agreed separately with Helen.

The general photography consultation is free. Confirmed school-fair photography reservations are also free; photographs are viewed and ordered separately through ShootProof afterwards.

Gift cards and individually quoted commissions remain enquiry-led. Client-gallery photograph orders are handled separately through ShootProof.

Planning-call cancellations and refunds

Automatic full-package refund when the planning call is cancelled at least seven calendar days beforehand. Contact Helen about later cancellations or cancellation of the separately arranged shoot/workshop.

If you choose a planning call less than seven calendar days away, the automatic refund cutoff has already passed. Contact Helen about cancellation requests.

Your statutory rights are unaffected.

Photographs and website content

Unless a page says otherwise, photographs, text, design and branding on this site belong to Helen Tinner Photography or are used with permission. They may not be copied, republished, sold, altered or used to train or promote another service without prior written permission.

A client’s licence to use delivered photographs is set out in the relevant quotation or agreement and is not expanded by the public display of work on this website.

External services and links

Cal.com, Stripe, Google Meet, ShootProof, YouTube, LinkedIn and other external destinations operate under their own terms and privacy notices. Helen is not responsible for the availability or independent content of a third-party site, although a broken or unsuitable link can be reported to helen@helentinner.com.

Acceptable use

Do not misuse the website, attempt unauthorised access, interfere with its operation, submit unlawful or abusive material, impersonate another person, or use automated systems in a way that harms the service or its visitors.

Liability

Nothing in these terms excludes responsibility where the law does not allow it to be excluded. Subject to that, this public website is provided for general information and Helen is not responsible for a loss caused by relying on unconfirmed service details or by the independent operation of a third-party service.

Law, changes and contact

These website terms are governed by the law of England and Wales. The page may be updated when the website or services change. Questions can be sent to helen@helentinner.com or raised by telephone on 07985 001 534.